Update FAQs Articles in eLS Zendesk
General considerations:
Consider new browsers like Brave
Use CMS Articles look&feel
Review the structure and move/remove/add categories
Current articles:
Delete old articles
Update outdated articles:
Update images/links
Update text
Remove not current text
Add new text/links to other articles
Add new articles
List of current articles (starting 2023)
Order | Category | Article | Comment | Action | Final Status |
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01 | MM 17Jan: Remove @Axel Curth confirm | @Claudia Mendez ok to remove. | Jan19 2023: Done. Archived |
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02 | It’s ok. MM Jan 17, 2023 | @Monika Montanari @Claudia Mendez I think this one can be expanded to include phones too, or not? CM May 17. Update suggested. See https://ihrdcdev.atlassian.net/wiki/spaces/IED/pages/3272474625 @Axel Curth please review @Claudia Mendez Updated ✓ | CM Oct 12, 2023: Done. Archived. we leave this article: https://els-support.ihrdc.com/hc/en-us/articles/203524196 |
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03 | What are some helpful tips I should know about with Petroleum Online? | To be update MM Jan 17, 2023 | @Claudia Mendez added some notes in the wiki page. @Axel Curth @Monika Montanari I’ve added a comment in “Feedback” CM 11 October. @Axel Curth wiki updated, please review. | CM Oct 17, 2023: Done. Article updated. |
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04 | To be update MM May 31, 2023 https://ihrdcdev.atlassian.net/wiki/spaces/IED/pages/3283910657 CM 28 Sep I’ve added 1 line & 1 image. | @Claudia Mendez Updated ✓ Wednesday, 11 October 2023 - 11:57 | CM Oct 12, 2023: Done. Article updated. |
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05 | What if I need help while I’m taking a course? (Petroleum Online) | It’s ok. MM Jan 18, 2023 CM 38 Sep: I’d add the link to the support form
| @Claudia Mendez it’s ok -yes, please add link to support form. Wednesday, 11 October 2023 -11:58 | CM Oct 12, 2023: Done. Article updated. |
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06 | To be update MM Jan 18, 2023
| @Claudia Mendez Updated ✓ Please add an image showing the lock - after that ok to publish. | CM Oct 12, 2023: Done. Article updated. |
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07 | Can I change the size of the videos and text? It’s too small to see. (Petroleum Online) | It’s ok. MM Jan 18, 2023 | @Claudia Mendez Yes, you have the flexibility to adjust both the text and video sizes to enhance your viewing experience on Petroleum Online.
We are committed to providing you with the best learning experience possible, and these customizable options are designed to make your time on Petroleum Online more enjoyable and tailored to your needs." | CM Oct 25, 2023 Done. Article updated. |
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08 | Can I review my assessment answers before or after I submit? (Petroleum Online) | It’s ok MM Jan 18, 2023 I suggest deploying the same improvement that there is on IPIMS Assessment questions which saves the answers if you do not submit them. | @Claudia Mendez Monday, 23 October 2023 15:43 I agree on upgrading this functionality - make sure we have a Jira outlining this task. | CM Oct 25, 2023 Done. Article updated. |
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09 | What is the knowledge check and is it required? (Petroleum Online) | To be update MM Jan 18, 2023
| @Claudia Mendez Monday, 23 October 2023 15:47 Please use: | CM Oct 25, 2023 Done. Article updated. |
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10 | What if I don’t have audio capabilities while taking a Petroleum Online course? | It’s ok MM Jan 18, 2023 | @Claudia Mendez Monday, 23 October 2023 / 15:49 please use: | CM Oct 25, 2023 Done. Article updated. |
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11 | It’s ok MM Jan 18, 2023 | @Claudia Mendez Monday, 23 October 2023 - 15:54 please use: | CM Oct 25, 2023 Done. Article updated. |
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12 | CM 4Jan: Remove @Axel Curth confirm | @Claudia Mendez Ok to remove ✓ | Done. Archived |
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13 | Can the HOME page header and footer content be customized for each Organization Node? | CM 4Jan: Remove @Axel Curth confirm | @Claudia Mendez Ok to remove ✓ | Done. Archived |
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14 | Can user limits and expiration dates be set for Individual Organizations? | CM 4Jan: Remove @Axel Curth confirm | @Claudia Mendez Ok to remove ✓ | Done. Archived |
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15 | Can email templates be customized for out going email to learners? | CM 4Jan: Remove @Axel Curth confirm | @Claudia Mendez Ok to remove ✓ | Done. Archived |
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16 | How can Courses and Curriculum be deleted from assignment list? | CM 4Jan: Remove @Axel Curth confirm | @Claudia Mendez Ok to remove ✓ | Done. Archived |
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17 | Can course assignments be automated when new users are added to an Organization Node? | CM 4Jan: Remove @Axel Curth confirm | @Claudia Mendez Ok to remove ✓ | Done. Archived |
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18 | CM 4Jan: Remove @Axel Curth confirm | @Claudia Mendez Ok to remove ✓ | Done. Archived |
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19 | Can I delete the custom logo and login page images from my organization node? | CM 4Jan: Remove @Axel Curth confirm | @Claudia Mendez Ok to remove ✓ | Done. Archived |
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20 | CM 4Jan: Remove @Axel Curth confirm | @Claudia Mendez Ok to remove ✓ | Done. Archived |
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21 | CM 27Mar: update. @Axel Curth please review (NOTE: I’d like to point out that a failed assignment can be reattempted once all assignments have been attempted. |
| 14Apr: Done. Updated |
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22 | It’s ok. MM May 24, 2023 | @Claudia Mendez it’s ok. Tuesday, 26 December 2023 | Dec 27, 2023 Done. N/A |
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23 | What if I don’t have audio capabilities while taking an IPIMS course? | It’s ok. MM May 24, 2023 | @Claudia Mendez it’s ok. Tuesday, 26 December 2023 | Dec 27, 2023 Done. N/A |
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24 | It’s ok. MM May 24, 2023 | @Claudia Mendez it’s ok. Tuesday, 26 December 2023 | Dec 27, 2023 Done. N/A |
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25 | What are Assignments and how do they differ from Exercises and Assessments? | It’s ok MM May 29, 2023 | @Claudia Mendez it’s ok. Tuesday, 26 December 2023 | Dec 27, 2023 Done. N/A |
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26 | Can I review my assessment answers before or after I submit? (IPIMS) | MM May 24, 2023 Update
| @Claudia Mendez Revised version in linked wiki page. Tuesday, 26 December 2023 | Dec 27, 2023 Done. |
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27 | MM May 24, 2023 Update
| @Claudia Mendez Revised version in linked wiki page. Tuesday, 26 December 2023 | Dec 27, 2023 Done. |
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28 | Can I change the size of the videos and text? It’s too small to see. (IPIMS) | MM May 29, 2023 Update
| @Claudia Mendez Revised version in linked wiki page - please use a different capture to show the CC / Transcript and video size options, either show only the toolbar, or show part of a video that looks more like a video, and not a text-snapshot. Tuesday, 26 December 2023 | Dec 27, 2023 Done. |
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29 | MM May 29, 2023 Update
| @Claudia Mendez Revised version in linked wiki page. Tuesday, 26 December 2023 | Dec 27, 2023 Done. |
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30 | MM May 29, 2023 Update
| @Claudia Mendez revised version in linked wiki page. Tuesday, 26 December 2023 | Jan 4, 2024 Done. |
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31 | It’s ok MM May 30, 2023 CM Jan 16, 2024 31_What if I need help while I’m taking a course? (IPIMS) @Axel Curth please review | @Claudia Mendez Monday, 15 January 2024 Let’s include the new “I have a Problem” option, and screenshot. The text will change, so let me check it once we have it ready for review? @Claudia Mendez Tuesday, 16 January 2024 All set in the wiki - I added my version right after yours, changed the order, and made some updates to the text as well. | CM Jan 17, 2024 : Done. Article updated. |
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32 | MM May 30, 2023 Update
| @Claudia Mendez Monday, 15 January 2024 My final comments in the wiki page. | CM Jan 16, 2024 : Done. Article updated. |
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33 | MM May 30, 2023 Update
| @Claudia Mendez Monday, 15 January 2024 - updated version in wiki page - basically chatGPT’ed for better readability… | CM Jan 16, 2024 : Done. Article updated. NOTE: i removed the text “Background Learning”. The test size tip applies to AL as well. |
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34 | It’s ok. MM May 30, 2023 | CM: As we made with PO#02 article, I’ll archive this article and keep only this one: https://els-support.ihrdc.com/hc/en-us/articles/203524196 | CM Jan 4, 2024 Done. Archived. We leave this article: https://els-support.ihrdc.com/hc/en-us/articles/203524196 |
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35 | MM to remove May 30, 2023 | @Claudia Mendez Monday, 15 January 2024 - yep, please remove. | CM Jan 16, 2024 : Done. Archived. |
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36 | CM 28Mar. Update. See @Axel Curth please confirm |
| CM 17 May: Done. |
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37 | Can I take my e-Learning course on an Apple or Linux computer? | CM 28Mar. N/A (At least add at the end: “… modern operating systems and browsers” @Axel Curth please confirm |
| CM 17 May: Done. |
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38 | What are some best practices for taking an e-Learning course? | CM 31Mar. Update (See ) @Axel Curth please review |
| CM 22 May: Done. |
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39 | CM 19Apr. Outdated. Remove (we could update this article, but I don't see if this would make sense). @Axel Curth please confirm | please confirm Hi @Joel Sapp could you please review this? See and add your updated text into the “UPDATE” column. @Claudia Mendez I’ve added a comment in the page for Joel - Tuesday, 12 September 2023 / 15:06
| CM 20 Sep: Done. |
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40 | CM 19 Apr. Update. See @Axel Curth please review | please review | CM 22 May: Done. |
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41 | CM 5 May. Update. Add links (Catalog & Support) @Axel Curth please confirm. CM 29 Jun. See @Axel Curth For your review | @Claudia Mendez let’s build a more comprehensive article. 2) if you’re in IPIMS - search BL / AL 3)IHRDC’s new e-Learning Catalog Also, IMPORTANT, not sure who built this article in the first place but we need to change the “Owner” - it currently reads that the author is “Permamently deleted user”. | CM 14 Sep: Done. |
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42 | CM 5 May. Update. See @Axel Curth please review. | 12 Sep: updated | CM 12 Sep: Done. |
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43 | CM 5 May. Outdated. Remove. @Axel Curth please confirm | @Claudia Mendez yes, remove. Tuesday, 12 September 2023 / 15:07 | CM 13 Sep: Done. |
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44 | Why do I get a security warning pop up about HTTPS or HTTP when I launch a course? | CM 5 May. Outdated. Remove. @Axel Curth please confirm | @Claudia Mendez yes, remove. Tuesday, 12 September 2023 / 15:08 | CM 13 Sep: Done. |
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45 | CM 5 May. Update. See @Axel Curth please review | @Claudia Mendez Updated in the page. Ready to go. Tuesday, 12 September 2023 / 15:25 | CM 13 Sep: Done. |
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46 | What e-Learning courses are offered in languages other than English? | CM 9 May. Update. See @Axel Curth please review | @Claudia Mendez updated column looks good to go. Wednesday, 20 September 2023 - 15:58. | CM 21 Sep: Done. |
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47 | CM 9 May: since we haven’t ever received a similar inquiry, I suggest to remove this article. If you don’t agree, then just add the link to the Customer Support form. @Axel Curth please confirm. | @Claudia Mendez I agree, let’s remove. Question for you, is there an article that is similar to this one but related to the LMS not updating the score? Should we build one if not? Wednesday, 20 September 2023 - 16:00. @Claudia Mendez I’ve updated it. Good to go. Thursday, 21 September 2023 - 15:40 | CM 22 Sep: Done. |
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48 | CM 10 May: update. See @Axel Curth please review | @Claudia Mendez made some updates in the UPDATE col - dbl check just in case and publish. Wednesday, 20 September 2023 - 16:05. | CM 21 Sep: Done. 03 Oct: article archived (“duplicated” by #51) |
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49 | Can I pause my e-Learning course and continue where I left off? | CM 10: N/A @Axel Curth please confirm | @Claudia Mendez ok to remove ✓ Wednesday, 20 September 2023 - 16:07. | CM 21 Sep: Done. |
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50 | CM 11 May: I'm not sure if this article makes sense, how does the user know it's an old version? It may even confuse it with a release, which redirects automatically. I would remove it. Otherwise, I would do the update suggested here: @Axel Curth please review | @Claudia Mendez ok to remove ✓ Wednesday, 20 September 2023 - 16:09. | CM 21 Sep: Done. |
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51 | CM 11 May: Update. Just add the link to the “IHRDC Customer Support form” @Axel Curth please confirm | @Claudia Mendez We should list here a few of the typical situations where finding a course may not be so straight forward… 2) EXPLAIN It was completed, so it disappears from the Dashboard - you can find it in the history 3) EXPLAIN some other known situation? If none of these scenarios apply to you, please don't hesitate to reach out to us through the IHRDC Customer Support form. When you do, make sure to provide us with the following details:
This information will assist us in resolving the issue promptly. Thank you for your cooperation! CM 28 Sep. Thank you, @Axel Curth please review this proposal: AC 28 Sep. “Article looks great” | CM 28 Sep: Done. |
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52 | CM 12 May. Update. See @Axel Curth please review | @Claudia Mendez Update provided through AxGPT combo. Thursday, 21 September 2023 / 16:03 | CM 22 Sep: Done. |
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53 | CM 12 May. Update. See @Axel Curth please review | @Claudia Mendez Updated in the page - Good to go. Thursday, 21 September 2023 - 16:09 | CM 22 Sep: Done. |
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54 | CM 16 May: Outdated. Remove. @Axel Curth Please confirm | @Claudia Mendez yep, remove please. Thursday, 21 September 2023 - 16:10. | CM 22 Sep: Done. |
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55 | Why do I see this error message: "This webpage is not available"? | CM 08Mar: leave as it is. Just add the link to Customer Support. @Axel Curth please confirm | AC: change http by https change “your site may require…” to “your site may be…” add link to Customer Support | CM 10Mar: Done. Article updated |
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56 | Why do I see this error message: "The web page cannot be found - HTTP 400 Bad Request"? | CM 08Mar: remove; leave only article #55 @Axel Curth please confirm | AC: remove. Keep #55 | CM 10Mar: Done. Article archived |
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57 | CM 08Mar: remove or update? @Axel Curth | AC: Confirmed with Hao, please remove. | CM 10Mar: Done. Article archived |
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58 | How do I clear the browser cache and remove internet cookies? | CM 7Mar: Update. See @Axel Curth please review | CM 13Mar: article updated and paased to Marwa for her review. | CM 15Mar: Done. Article updated |
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59 | What is Compatibility Mode and how does it affect e-Learning courses? | CM 08Mar: Remove. @Axel Curth please confirm | AC: Agreed, please remove. | CM 10Mar: Done. Article archived |
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60 | CM 08Mar: Remove. @Axel Curth please confirm | AC. Agree. Remove. | CM 10Mar: Done. Article archived |
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61 | CM 08Mar: remove or update? @Axel Curth 13Mar @Axel Curth please review | 12 May @Claudia Mendez we made a few edits in the wiki page - it’s ready to go. | CM 12 12 May: Done. |
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62 | CM 2Feb. Update. (links #79). See 24Feb @Axel Curth please review |
| 02Mar: Done. Article updated. |
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63 | Do I get a Certificate of Completion for completing a trial course? | N/A @Axel Curth please confirm | @Claudia Mendez We remove this article. | 24Feb: Done. Archived |
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64 | CM 6Jan. Update. See @Axel Curth please review | @Claudia Mendez Added my comments in the wiki page. 24Feb&15Mar: Text updated. Pending to adjust images 17Mar: Eme updated the images | 17Mar: Done. Article updated |
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65 | Why didn't I receive a certificate after completing my course? | CM 6Jan. Update. (links #64) See
| @Axel Curth please review 22Feb: (CMendez) asked Marwa for a review. | 11 May. Done. Updated. |
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66 | How do I download a Certificate of Completion using Google Chrome? | Remove @Axel Curth please confirm | @Claudia Mendez ok to remove | Done. Archived. |
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67 | CM 6Jan. Update. (links #64) See @Axel Curth | please review | 9Feb. Done. Updated |
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68 | CM 14Mar. Update. See @Axel Curth please confirm. | @Claudia Mendez all links should be changed to https - other than that it is ok. @Marwa Hassan Cases like this may merit a bit more direction? or do you think the one line response is fine? @Axel Curth I updated it
| 27Mar. Done. Article updated. |
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69 | CM 15Mar. My suggestion is to replace the text, use the same as in @Axel Curth please confirm. | @Claudia Mendez I agree in using the same text as 68. @Marwa Hassan anything you would add around Military or Student discounts? Or just keep a 1 line answer to contact IHRDC? | @Claudia Mendez Just delete this Article. Friday, 12 May 2023 |
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70 | N/A @Axel Curth please confirm. | @Claudia Mendez Marwa is working on the first part of this one today (Friday, 12 May 2023) Later we will reach out to IP and probably make further updates. May 15, Marwa: IHRDC provides a range of "Educational Units" through their training resources, which can be obtained by engaging in self-directed learning via IHRDC's e-Learning courses, classroom training through Instructional Programs, and Virtual Mentored Learning (VML) courses. Instructional Programs – IHRDC PMI | Professional Development Units (PDUs) Professional Development Units (PDUs) What are PDUs | PMI are one-hour blocks of time that you spend learning, teaching others, or volunteering. By accumulating and tracking these over your certification cycle you can maintain your certification status with PMI. Different educational PDUs are offered by some of IHRDC’s Business Essential courses. These apply to the following certifications; Project Management Professional (PMP)®, Certified Associate in Project Management (CAPM)®, PMI Agile Certified Practitioner (PMI-ACP)®, PMI Professional in Business Analysis (PMI-PBA)®, Program Management Professional (PgMP)®, Portfolio Management Professional (PfMP)®, PMI Risk Management Professional (PMI-RMP)® and PMI Scheduling Professional (PMI-SP)® .
IACET | Continuing Education Units (CEUs) The International Accreditors for Continuing Education and Training (IACET) Home - IACET is the developer of the original Continuing Education Unit (CEU) and today ensures that providers of continuing education and training can prove they provide high-quality instruction. Some of IHRDC’s Business Essential courses offer CEU to help you achieve your different continuing education/ certifications.
HRCI | Credits HR Certification Institute® is the premier credentialing organization for the human resource profession, setting the standard for HR rigor, excellence and expertise for more than 45 years. Welcome to HRCI - HRCI. Some of IHRDC’s Business Essential courses offer credits to help you achieve your HRCI certification.
SHRM | Professional Development Credits (PDCs) The SHRM-CP and SHRM-SCP certifications measure your ability to apply HR principles to real-life situations. No other HR certification compares. Some of IHRDC’s Business Essential courses offer SHRM PDCs to help you achieve yourSHRM certification. | CM May 15. Done. Article updated |
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71 | CM Mar15: Add individual license? (ihrdc chart) and change the title? any suggestion? @Axel Curth please review and confirm. | @Claudia Mendez I agree with the Title change with a slight update, replace “your” for “IHRDC’s” - Also if we keep the link in the bottom, make sure it is https. @Marwa Hassan Your thoughts on this article? Anything to change? Should we check with Tim? @Claudia Mendez Marwa is going to review this one today (Friday, 12 May 2023)
@Claudia Mendez @Axel Curth Article is good to go as is. No changes required. | CM May 15. Done. Article updated |
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72 | CM Mar15: Update/add links. See @Axel Curth please review | @Claudia Mendez let’s pass this one too along to @Marwa Hassan for a more Sales oriented update. @Marwa Hassan updated this article. Thanks! | 27Mar. Done. Article updated. |
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73 | CM 27Mar. See @Axel Curth please review | Axel & Marwa updated | 4May: Done. |
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74 | CM 28Mar. Update: Just add the link to eLS Support Form @Axel Curth please confirm | 12 May @Claudia Mendez Yes, please add the link and it's good to go. | 12May: Done. |
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75 | CM 28Mar. Remove? @Axel Curth @Marwa Hassan please confirm | @Claudia Mendez Marwa will review this one today. 12 May @Claudia Mendez @Axel Curth Copied article is reviewed and edited: IHRDC currently has over 120 e-Learning clients in over 170 countries around the world. Our clients include Supermajors, National Oil Companies, Service Companies, Professional Associations, Academic Institutions, as well as Independents. | 12May: Done. |
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76 | CM 28Mar. I don’t feel the article answers the question in the title. Not sure if we should keep it? In the case we do, I’d probably add a link to our customer support form or to “Contact” (ihrdc.com) Sales with extra text. @Axel Curth please confirm | 12 May @Claudia Mendez Let’s remove this article for now. | CM 12 May. Done. Archived |
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77 | CM 3Feb. (links #58). See @Axel Curth please review | @Claudia Mendez Made a few changes. Please mark for NEP to check (NEP = Native English Person ) | 22Feb. Done. Article updated and renamed as “How do I recover my password?” |
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78 | I was expecting an email from IHRDC about my e-Learning course, but did not receive it. | CM 6Jan. Update. (links #79) See @Axel Curth please review | @Claudia Mendez comments added. 24Feb: @Axel Curth Could you please review this again? | 24Feb. Done. Article updated |
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79 | CM 6Jan. Update. (links #64) See @Axel Curth please review | @Claudia Mendez Comments added. 24Feb: @Axel Curth Could you please review this again? | 24Feb. Done. Article updated |
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80 | Why am I seeing an error indicating that I entered an invalid username or password? | CM7Mar. Update (Links #58 ). See @Axel Curth please review | AC: Reviewed. Update. | 10Mar. Done. Article updated |
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NEW ARTICLES |
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Order | Category | Article | Comment | Action | Final Status |
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100 |
| 100_IPIMS/PO_Where do I find additional bibliography? | N/A Won’t do. |
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101 |
| IPIMS/PO_Can I rate the course? | N/A Won’t do. |
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103 | How can I take open the Console log panel to take a screenshot? | CM Nov 17, 2023 @Axel Curth please see the proposal How can I take open the Console log panel to take a screenshot? |
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104 | How to Generate HTTPS Archive (HAR) files | CM Nov 22, 2023 @Axel Curth please see the proposal: |
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105 | How to reset a course | CM Feb 26, 2024 @Axel Curth please see the proposal |
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106 | Printable material (IPIMS: copyright; OM: text Version) | CM Mar 1, 2024 @Axel Curth please see the proposal |
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107 | Why do not I see my certificate? | CM Mar 1, 2024 @Axel Curth please see the proposal: |
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108 | My LMS still shows my course as Not Started or Incomplete | CM Apr 2, 2024 @Axel Curth please see the proposal: |
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109 | How is the course structure and how many attempts do I have? | CM Apr 5, 2024 @Axel Curth please see the proposal:
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